Looking to migrate away from a dated DITA system we've outgrown. What topic-based documentation solutions are popular/well-liked these days?
(Going to deliberately be a little light on details to avoid outing myself and also want to note that we'll probably bring in an actual consultant at some point, but we're very early on and just trying to get a view of the landscape at this point, so appreciate any advice that y'all can share.)
I work for a small-mid size hardware company that has lots of products. We currently rely on a dated DITA-based solution to do our documentation, mostly because it is cheap and it's what we've always had. The CCMS is cumbersome and extremely difficult to hire for (we've had multiple contractors quit because they can't make sense of it), it has some fundamental flaws that constantly hamper our productivity, the outputs aren't refined, and our team's workload has grown to a point where this solution is no longer working for us.
There is an appetite to move to a more robust and refined topic-based solution that can accommodate our growing workload as the company scales up. We'd like to commit to something that has some mindshare in the tech writing community as sourcing talent that will work with our current obscure CCMS has crippled us time and time again, let alone all the other problems. We're also trying to move away from legacy PDF outputs to something that can put out some reasonably refined HTML (a huge problem with our current toolchain).
We're not committed to staying with DITA, our team is extremely lean (but globally distributed) at the moment and has experience with other tools and frameworks, but the solution needs to be topic-based as we have to support a large number of products and would like to leverage the library of topics we've already built up to the degree that we can.
So, all that said, what is everybody using these days? We've been poking around in the direction of a MadCap Flare/Central setup because our team has some experience with it and it has a lot of mindshare in the community. But what else might be worth looking at? I've heard things about Paligo that are compelling. But we could also just stick with DITA through MadCap IXIA or something. It's hard to know where to start.
Please, if you have anything good or bad to say about any relatively mainstream topic-based toolchain, chime in!
Also, I have a feeling people are going to ask about our budget...and part of the reason we're dipping our toe in the water and keeping it high-level is that we're trying to ballpark a range before we look bringing a consultant on-board and really committing. We can advocate for a more expensive solution if there is value but we want to go into this with eyes open.