Ki kori bujhte parchhi na

I'm not sure if this is the right sub for this...but ami kichhudin aage ekta jama order korechhilam online. Sheta gotokal elo. I took the tag off and washed it. But ekhon shokale rodh e melte giye dekhi duto duto ote. Genji kaporer jama. Tai stitch o hobe na. And ota dekhe mone hochhe aro chhirbe I have the package in which it arrived...the bill n everything. The tag is also there w me. Khali tag ta ami kete phelechhi Eta ki refund hobe kono bhabe? I'm a student and this money matters to me. And where can I post this so that right people can help me out?