Had a frustrating experience with 'theheelprojectmnl' - my review and what happened

So i bought from this brand last year nothing went wrong, no sizing issues or defects. This year i bought from them again, it had sizing issues but they did agree to replace it by making me another one, which i truly appreciate.

However, when the replacement arrived, it was still the wrong size, as soon as i received the shoes i immediately messaged them about the issue and provided clear proof:

•compared it to my first pair from them (correct size) •measured the insole myself and sent them a picture

but instead of acknowledging their mistake, they kept insisting it was the correct size. They were also willing to send me the shoe mould they used to show as proof, but like i already sent them enough clear proof that it is the wrong size.

The most frustrating part? they refused to give me a refund, claiming they were "right" despite all the proof i gave

their shoes are affordable compared to other local brands which i like and they make custom shoes which is great! Because i have big feet. I just wish they had better accountability. They just kept my 1.5k php

As of now they still ignored my messages

❗️If you're planning to buy from them, be careful. If they mess up your order, they might not listen to you.❗️

Has anyone tried them yet? Did u have the same experience?

I hope this doesn't get deleted, i just want to spread awareness on this brand :)