When Tesla makes a mistake, the consumer pays... buyer beware

I will make a long story short... I placed an order for a car in inventory last week for "immediate delivery". I paid the $250 order fee and also sent the entire down payment via ACH ($3000).

On my way to pick up the car I was called and told that the car could not be delivered because of damage caused by the delivery center that they could not fix until potentially mid-January.

I was offered other cars from inventory in undesirable colors at substantially higher prices than the car I ordered. I declined.

Unable to deliver the car that I ordered, and with no other reasonable options, the delivery center cancelled my order.

Here's where it gets sketchy... Tesla refuses to refund the $250 order fee, even though it was their mistake and they can't deliver the car or any equivalent car to me.

AND... I'm told it may take 8 weeks to get my down payment money back.

There is nobody to talk to that can make a decision to refund my order fee or find a replacement car. I haven't found a single employee that is empowered to make things right for the customer. I was very excited to own my first Tesla, and now I'm completely deflated and disgusted by the process.