Fed ex is the absolute worst!

Driver didn’t deliver because the apartment gate was locked. There is a leasing office that delivery drivers can gain access to the property. Seems like common sense but from what I can gather from other customer reviews common sense is not common for fed ex. The website said my package can be picked up 25 minutes away from me so I called to make sure it was there only to find out I can’t pick up because it’s delivery for a residence. Not to mention trying to get a hold of someone from customer service was a nightmare. I HATE FED EX!!! WHAT A GARBAGE COMPANY.