Registering car in NY after moving from a state with electronic titles

I recently moved back to Brooklyn after a brief stint in Texas. I didn't have a car here before, but we brought one back with us. Before you say "google!" please hear me out (I've been googling for days lol).

my lien holder is Audi Financial Services/VW credit. For obvious reasons, I can't obtain a certified copy of my title from Texas because I am not the lien holder. according to the bank, NYS requires a paper copy of the title while most states do electronic transfers. Audi FS/VW credit is saying NYS needs to request the title from them, and the bank will release it to them once the request is made. NYS is telling me I need to bring a copy in order to get my car registered. Audi FS/VW credit cannot/will not give me a copy directly and requires that it goes directly to the DMV.

I am trying to see if anyone else has gone through this bc I'm tired of going back and forth with the DMV and the bank. My tx registration is now expired and I'm afraid I'm going to get towed.