Places that will help with utility bills?

I applied for government benefits a few months ago, was approved for utility assistance, told by the benefits office it was connected to my PNM account and not to worry about it, and just found out that not a single dollar of the assistance actually went to our bills, and was cancelled due to “lack of use”. i haven’t even been able to get anyone on the phone to answer questions, and am terrified our power is going to be turned off in the middle of winter.

does anyone know of any places that might be able to help?