Firecape compensation? Help!

I’ve been grinding for days to get my Fire Cape in OSRS. After multiple failed attempts, I finally had my best run ever—wave 59 with ALL my brews still intact and plenty of super restores left. I was 100% set for an easy victory.

Then, out of nowhere, I encountered a game-breaking bug. Enemies stopped being aggressive, and I got completely stuck in the Fight Cave. No matter what I did, nothing worked. I even tried reaching out in a Mods clan chat for help. In desperation, I relogged, and the game told me I had to redo the wave. But when I logged back in… I was outside the Fight Cave. No Fire Cape. No Tokkul. Absolutely nothing.

This is beyond unacceptable. I spent so much time preparing for this, and due to a bug, I lost my run with no compensation whatsoever. Has anyone else experienced this? And where can I submit a formal complaint to Jagex?

I’m beyond frustrated. This wasn’t just bad RNG or a mistake on my part—it was a bug that ruined a perfect attempt. If Jagex can’t fix this, they should at least acknowledge it and compensate me.

Any help or advice would be greatly appreciated.